Privacy Policy

Last updated: January 2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

  • Create an account or make a purchase
  • Subscribe to our newsletter
  • Contact us for customer support
  • Participate in surveys or promotions

This may include your name, email address, phone number, shipping address, payment information, and preferences.

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • Device information (IP address, browser type, operating system)
  • Usage information (pages visited, time spent, click patterns)
  • Location information (general geographic location)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send you important updates about your orders and account
  • Personalize your shopping experience
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business:

  • Payment processors (for secure payment processing)
  • Shipping companies (for order fulfillment)
  • Email service providers (for communications)
  • Analytics providers (for website improvement)

Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our terms of service

4. Data Security

We implement appropriate security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Limited access to personal information
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update

You can access and update your account information at any time through your account dashboard.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.

Data Deletion

You can request deletion of your personal information, subject to certain legal and business requirements.

Cookies

You can control cookies through your browser settings, though this may affect website functionality.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Keep you logged in to your account
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Measure the effectiveness of our marketing campaigns

You can manage cookie preferences through your browser settings or our cookie consent banner.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Swapnika.la - The Lady Arts

Email: privacy@swapnika.la

Phone: +91 98765 43210

Address: 123 Craft Street, Artisan Quarter, Mumbai, Maharashtra 400001, India