Terms of Service

By accessing and using the Swapnika.la website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all visitors, users, and others who access or use our service.

Swapnika.la is an e-commerce platform specializing in handcrafted silk thread bangles and traditional Indian jewelry. Our services include:

• Online catalog and shopping platform
• Order processing and fulfillment
• Customer support services
• User account management
• Wholesale programs for businesses

Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Accept responsibility for all activities under your account

Account Termination

We reserve the right to terminate or suspend accounts that violate these terms or engage in fraudulent activities.

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Violation of these terms

Pricing and Payment

• All prices are in Indian Rupees (INR) unless otherwise stated
• Prices are subject to change without notice
• Payment is required at the time of order placement
• We accept major credit cards, debit cards, UPI, and other listed payment methods

Shipping terms and conditions:

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery to the carrier
• You are responsible for providing accurate shipping information
• Additional charges may apply for remote or international deliveries
• We are not liable for delays caused by shipping carriers or customs

Our return policy includes:

• 7-day return window from delivery date
• Items must be unused and in original condition
• Custom-made items are not returnable unless defective
• Return shipping costs may apply
• Refunds processed within 5-7 business days after return receipt

For detailed return procedures, please refer to our Returns & Exchanges page.

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Swapnika.la or its licensors and is protected by copyright and other intellectual property laws.

You may not:

• Reproduce, distribute, or display our content without permission
• Use our trademarks or logos without authorization
• Create derivative works based on our content
• Use automated systems to access our website

You agree not to use our service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

• Excludes all representations and warranties relating to this website and its contents
• Does not warrant that the website will be constantly available or available at all
• Makes no representations about the accuracy or completeness of the content
• Disclaims liability for any errors or omissions in the content

In no event shall Swapnika.la, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, punitive, consequential, or special damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

Our total liability to you for all claims arising from or relating to the service shall not exceed the amount you paid us in the twelve months preceding the claim.

You agree to defend, indemnify, and hold harmless Swapnika.la and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

These terms shall be interpreted and governed by the laws of India. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the service after changes are posted constitutes acceptance of the modified terms.

If you have any questions about these Terms of Service, please contact us: